Question 1

Is Hydroheel only sold in the U.S?

Accepted Answer

Currently Hydroheel is only sold in the United States, however, we are in the middle of setting up international shipping.

In the meantime there are third party businesses that will allow you to purchase products in the U.S and have them shipped straight to you!  Here are some that we recommend:

Shipito (https://www.shipito.com/en/)
MyUS (https://www.myus.com/)
Shippin (https://www.shippn.com/en/get-started)
Forward2Me (https://www.forward2me.com/)
Reship (https://www.reship.com/)
PostFromUs (https://www.postfromus.com/)
Stackry (https://www.stackry.com/)

Question 2

Can Hydroheel cure eczema?

Accepted Answer

We are happy to share that Hydroheel Eczema Therapy has been transforming the most stubborn eczema skin conditions since 2009.

How does this work? Formulated with avocado, grape seed, lavender, tea tree, and lemon oil; Hydroheel's Eczema Therapy is perfect for even the most severe cases of eczema. Recommended by dermatologists, Hydroheel Eczema Therapy not only transforms dry, scaly eczema, but seals and protects the skin from further damage. For a deep treatment, massage ointment into skin and cover in plastic wrap for 30 minutes. Remove plastic and wipe skin dry with a hand towel. Use morning and evening until you receive desired results, then maintain results by using 3 times per week.

Question 3

Why is Hydroheel so effective?

Accepted Answer

Hydroheel therapeutic ointments seal cracked skin while transforming it from the inside out. Each product is formulated with specific essential oils tailored to enhance its targeted purpose. Our all-natural base formula creates a protective barrier keeping vitamins & nutrients in while damaging & harmful elements stay out. The Hydroheel ointment becomes an occlusive barrier to the natural water loss of your skin, keeping it hydrated for several hours. This allows natural healing to occur at an accelerated pace. Results are visible after first application and skin is transformed within seven days or less.

Question 4

How do I best use Hydroheel proucts?

Accepted Answer

Because Hydroheel seals your skin (in order to protect it), we highly recommend that you clean your skin before applying. Whether on your hands, feet, face etc. rinse with soap, warm water, and towel dry, before application. ​
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Use Hydroheel as a deep treatment by allowing it time to seep into your skin, before wiping it away. Plastic foot covers, cotton socks, or thin gloves (latex or knit) for hands and feet can aide your body's heat in melting the ointment and transformative properties deep into cracked skin while welding it together.  If in a hurry, Hydroheel can be used as a nice skin polish or surface protection. 
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It's important to be consistent once you start using Hydroheel. For extremely dry skin we recommend application twice a day (morning and night). As soon as you achieve your desired results you can maintain soft skin 3x a week, or daily if you prefer continued protection.

Question 5

How much Hydroheel should I apply?

Accepted Answer

Start with a finger-sized amount. If there's oily residue after 30 minutes, use less next time. If your skin is still dry, apply more. Consistent use means you'll need less over time. Wear socks to avoid slipping.

Question 6

How can I get faster results with Hydroheel?

Accepted Answer

To get faster results with Hydroheel, make sure to stay hydrated as it seals in moisture. Apply it after a shower or bath, but towel dry first. For feet, soak and exfoliate before use. Keep products separate for different body parts to avoid contamination. Use a clean spoon if sharing.

Question 7

Why is Hydroheel unique among skincare products?

Accepted Answer

Hydroheel is handmade with all-natural ingredients, free from fillers, chemicals, and preservatives. Each jar is inspected for quality. Made in an American kitchen, our powerful formula ensures fast skin regeneration, nourishing, sealing, and protecting your skin.

Question 8

Can Hydroheel heal my skin?

Accepted Answer

Legally, companies cannot claim that their products heal, cure, or even treat ailments or disease. Those laws do not apply to consumer reviews. So, in accordance with law, we recommend that you read the many testimonials and reviews that happy customers leave on our website and in our store according to their successful and positive experiences! 
 
If you've had a positive experience yourself while using Hydroheel products, we celebrate with you, and kindly encourage you to leave us a review!

Question 9

What if I am allergic to Hydroheel?

Accepted Answer

Check the ingredients before purchasing to make sure you don't have any pre-known allergies. Just as with any new allergy, if you happen to show signs of an allergic reaction, stop using Hydroheel immediately and treat your symptoms. At this point, we recommend trying our Sensitive Therapy which is formulated to be hypoallergenic. 
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All ingredients are listed on each Hydroheel product. If you are concerned about a possible allergy and don't want to risk it, then our Sensitive Formula is the way to go.

Question 10

Can Hydroheel worsen acne or oily skin?

Accepted Answer

To avoid clogging pores, cleanse your skin with a gentle cleanser and warm water, then rinse with cold water before applying Hydroheel. This is crucial for oily or acne-prone skin. Hydroheel's Wrinkle Therapy and Makeup Remover have anti-bacterial and anti-inflammatory ingredients.

Question 11

If Hydroheel seals my skin, how do I remove it?

Accepted Answer

Easy. Regular soap and warm water will remove Hydroheel from your skin.

Question 12

Is Hydroheel safe?

Accepted Answer

Absolutely! Hydroheel is carefully formulated using gentle, natural ingredients and is handcrafted in small batches to ensure quality and consistency. Our products are free from synthetic fragrances, parabens, and harsh chemicals. All ingredients used in our formulas are cosmetic grade and individually have been used for centuries to combat a variety of dry skin issues.
 
However, as with any skincare product, we always recommend doing a patch test first, especially if you have sensitive skin or allergies. If you have specific concerns, it’s best to consult your healthcare provider.
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Hydroheel is not for consumption, and therefore should be kept out of the reach of children and animals.

Question 13

Will Hydroheel cause my skin to sunburn?

Accepted Answer

Though Hydroheel seals and protects your skin from outside elements it does not protect from powerful UV rays. We recommend applying sunscreen on your skin before applying Hydroheel. Because Hydroheel creates a barrier between your skin and outside elements, the sunscreen may not be able to absorb as it should. Applying sunscreen first will ensure that the sunscreen has absorbed into your skin. 
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Once Hydroheel has absorbed into your skin, you are fine to reapply sunscreen at anytime. Hydroheel absorption takes a  minimum of 15-20 minutes.

Question 14

Does Hydroheel expire?

Accepted Answer

When stored properly in a cool, dry, dark place, Hydroheel shelf life can be quite long. While it doesn't "spoil" in the traditional sense such as food would, Hydroheel's quality can slowly degrade over a period of several years.

Question 15

Because Hydroheel is made of oil, will it stain my clothes?

Accepted Answer

Oils can for sure stain clothing. To avoid staining fabric we always recommend full absorption before allowing your skin to make contact with clothing or furniture. If applying on your feet, we recommend cotton socks for at least 30 minutes until absorbed. If you don't have time, you can use a clean hand towel to wipe away residue. 
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Be sure not to wash Hydroheel soiled towels with your regular laundry as the hot water and soap will remove the oils and can transfer them to other fabric causing oil stains. Cotton based bath and hand towels are designed to be highly absorbent. This means they readily soak up liquids, including oils, and distribute them throughout the fibers. As a result, Hydroheel oils are less likely to sit on the surface and cause a visible stain. If you are worried about the risk, we suggest using towels reserved only for Hydroheel use and keeping them separate from your other bath towels. 
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If you happen to get Hydroheel onto your clothing, quickly apply corn starch to the oil spot until you longer see the oil spot through the corn starch. Then gently clean the remaining residue with warm water and dish soap. If you notice the oil spot after it's already absorbed into your clothing, Apply a thick layer of dish soap to the stain and place in a basin of warm water allowing it to soak up to 3 hours or over night.

Question 16

Is Hydroheel made in America?

Accepted Answer

Yes! We pride our company on supporting American jobs and business. That's why each product is carefully handcrafted in Layton, Utah with ingredients and supplies purchased from local and American companies.

Question 17

Is Hydroheel sold in stores or on Amazon?

Accepted Answer

Hydroheel is exclusively sold through the Hydroheel online store.

In the past Hydroheel has been sold in retail chain stores in the U.S and Canada, however we have found that the customer's experience is always best when purchasing directly from Hydroheel,.

Purchasing directly through Hydroheel allows our customers to earn loyalty rewards, coupons, and gifts.

Hydroheel may become available on Amazon in the near future, but it will not include all Hydroheel products.

Question 18

How do I redeem coupons and loyalty points at checkout?

Accepted Answer

Very simple. As you can see in the screenshot below there is a gray screen that appears during checkout. This gray screen shows how many points you have available. Below that total you can select how you'd like to redeem them, a discount or  a coupon. As soon as you select an option, click on the  "apply award" button and it will apply to your total.

You may also login to your account to see your rewards page and manage your points. See screenshot below. 
https://static.wixstatic.com/media/db8fdf_e9a26f3359c449c186f0fa45e06199d4~mv2.png

Note: Only one coupon/discount can be applied per order. 
https://static.wixstatic.com/media/db8fdf_d9fb504ebbb243818b511b87718e686b~mv2.png

https://static.wixstatic.com/media/db8fdf_d9c818eddac04892bb1ea014d9919664~mv2.png

Question 19

What is Hydroheel's Return Policy?

Accepted Answer

Unused products only. Must return product within 30 days of purchase. Package must be post marked within the 30-day period. Shipping is non-refundable.

FAQs